Preparing your Household OS...
Preparing your Household OS...
Version 2.0 | Effective Date: May 21, 2026
Professional standards and expectations for all PantriApp Providers
These Provider Standards (“Standards”) set forth the quality expectations, professional conduct guidelines, and operational benchmarks applicable to all independent service professionals (“Providers”) who offer services through the PantriApp platform (the “Platform”). These Standards are incorporated into and subject to PantriApp’s Terms of Use, available at [pantriapp.io/legal/terms-of-use], and should be read in conjunction with our Privacy Policy, available at [pantriapp.io/legal/privacy-policy]. Together, these documents form the complete framework governing the Provider relationship with PantriApp.
These Standards apply to all service categories available through the Platform, including but not limited to meal preparation, grocery coordination, laundry care, home organization, and other household management services as may be offered from time to time.
By accepting engagements through the Platform, Providers acknowledge that they have read, understood, and agree to comply with these Standards.
All Providers operating through the Platform are independent contractors, not employees, agents, or representatives of PantriApp. Nothing in these Standards creates an employment relationship, joint venture, partnership, or agency relationship between PantriApp and any Provider.
As independent contractors, Providers retain full discretion over the methods, techniques, and approaches used to deliver services. PantriApp establishes quality expectations and outcome benchmarks — not directives on how work is performed. Providers are free to accept or decline service opportunities, set their own schedules (subject to booking commitments), and provide services to clients outside the Platform.
This relationship is consistent with the Independent Contractor provisions set forth in Sections 4 and 5 of the Terms of Use.
To be eligible to offer services through the Platform, individuals must:
Be at least eighteen (18) years of age and legally authorized to work in the jurisdiction where services are offered;
Successfully complete PantriApp's identity verification process, which may include validation of government-issued identification and proof of eligibility to work;
Consent to and satisfactorily complete a background screening conducted by PantriApp or an authorized third-party screening service. Background screenings are limited in scope and may include criminal history checks, sex offender registry checks, and identity verification. As stated in Section 11 of the Terms of Use, PantriApp does not warrant the accuracy or completeness of any background check, and completion of screening does not constitute a guarantee of a Provider's safety, reliability, or fitness;
Complete recommended orientation and familiarization materials designed to acquaint Providers with Platform functionality, service expectations, and professional best practices. Completion of orientation materials is voluntary but strongly encouraged, and may affect a Provider's visibility and ranking on the Platform;
Provide accurate, current, and complete information during the onboarding process and maintain the accuracy of such information throughout the Provider relationship;
Maintain any licenses, certifications, or permits required by applicable law for the services offered.
PantriApp reserves the right to approve or decline any Provider application at its sole discretion.
PantriApp maintains a curated provider network built on trust, professionalism, and consistent service quality. While Providers retain full discretion over their methods, the following outcome expectations reflect the professional standards that define the PantriApp experience:
Providers are expected to deliver services that meet or exceed the quality benchmarks associated with their service category. This includes attention to detail, thoroughness, and responsiveness to customer preferences and instructions communicated through the Platform.
Providers are expected to conduct themselves with courtesy, respect, and professionalism in all interactions with customers, PantriApp personnel, and other Providers. This includes appropriate attire, respectful communication, and a professional demeanor.
Providers are expected to honor all accepted booking commitments. This includes arriving within the scheduled service window, completing services within the estimated timeframe, and communicating promptly through the Platform if adjustments are needed.
Services are performed in customers' private residences. Providers are expected to treat the home environment with care, including proper handling of customer property, cleanliness during and after service delivery, and adherence to any household-specific preferences or instructions noted in the booking.
All service-related communication between Providers and customers should be conducted through the Platform's messaging system to ensure safety, accountability, and a complete record for dispute resolution purposes. Off-platform communication regarding active or prospective bookings is strongly discouraged.
Providers must not be under the influence of alcohol, controlled substances, or any substance that impairs judgment or performance while delivering services.
Providers are expected to deliver services without discrimination on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, marital status, familial status, veteran status, or any other characteristic protected by applicable law.
Providers are expected to make reasonable efforts to accommodate the accessibility needs of customers, including customers with physical disabilities or mobility limitations, to the extent such accommodations do not fundamentally alter the nature of the service. PantriApp is committed to accessibility as described in Section 13 of the Terms of Use, and Providers are expected to support this commitment in their service delivery.
If a Provider is unable to accommodate a customer's accessibility needs for a particular engagement, the Provider should communicate this through the Platform promptly so that alternative arrangements can be made.
Providers have a heightened responsibility regarding confidentiality due to the in-home nature of PantriApp services. Providers agree to the following obligations, which survive termination or deactivation of the Provider relationship:
Providers must not record, photograph, copy, share, disclose, or otherwise disseminate any personal information observed, learned, or accessed during the course of service delivery. This includes, but is not limited to, details about a customer's home, family, personal habits, financial information, health-related information, or security arrangements.
Providers receive limited customer information through the Platform solely for the purpose of fulfilling specific service engagements, as described in Section 8(a) of the Privacy Policy. Providers must not use such information for any purpose other than fulfilling the applicable booking, and must not retain customer information beyond the completion of the engagement.
Providers may be required to execute a separate Confidentiality and Data Protection Agreement as a condition of onboarding or continued participation on the Platform. The terms of any such agreement are in addition to, and do not replace, the obligations set forth in these Standards.
Providers who become aware of any unauthorized access to, or disclosure of, customer information — whether by the Provider or any third party — must notify PantriApp immediately through the Platform or by contacting info@pantri-app.com.
Violation of confidentiality obligations constitutes a material breach of these Standards and may result in immediate deactivation, as described in Section 10.
The safety of customers, Providers, and household members is a fundamental priority. Providers are expected to adhere to the following safety principles:
Upon arrival at a service location, Providers should assess the immediate work environment for any conditions that may affect the safe delivery of services. If a Provider identifies conditions that present an unreasonable risk to safety, the Provider may decline to proceed and should report the concern through the Platform immediately.
Any incident that occurs during service delivery — including property damage, personal injury, health emergencies, or safety concerns — must be reported to PantriApp through the Platform as soon as practicable, and no later than twenty-four (24) hours after the incident.
In the event of a medical emergency or immediate threat to safety, Providers should first contact local emergency services (911) and then notify PantriApp through the Platform.
Providers must not bring unauthorized individuals to a service location, must not possess weapons at a service location, and must not engage in any conduct that threatens the safety or security of any person.
For services involving food preparation or handling, Providers are expected to adhere to food safety best practices consistent with applicable health regulations, including proper hand hygiene, food temperature management, allergen awareness, and use of clean equipment.
Providers are strongly encouraged to maintain appropriate insurance coverage for their service activities, including general liability insurance. Certain service categories may require Providers to demonstrate proof of insurance as a condition of eligibility.
As stated in Sections 10, 14, and 15 of the Terms of Use, PantriApp functions as a technology intermediary and does not assume liability for individual service outcomes, property damage, or personal injury arising from services performed by Providers. PantriApp's total aggregate liability is governed by the limitations set forth in the Terms of Use.
Providers are independently responsible for any claims, damages, or liabilities arising from their provision of services, including damage to customer property, personal injury, or failure to meet applicable legal or regulatory requirements.
As set forth in Section 16 of the Terms of Use, Providers agree to indemnify and hold harmless PantriApp from any claims arising from the Provider's services, conduct, or violation of these Standards.
PantriApp's name, logos, trademarks (including Household OS™ and Cart-to-Table™), and proprietary technology are the exclusive property of Pantri App Inc. Providers may not use PantriApp's intellectual property for any purpose outside of their authorized participation on the Platform without prior written consent.
Original content created by a Provider during the course of a service engagement and delivered to a customer (such as custom recipes, meal plans, or organizational systems) is owned by the Provider unless otherwise agreed in writing. However, to the extent such content is uploaded to or submitted through the Platform, it is subject to the license provisions set forth in Section 7 of the Terms of Use.
Providers may have access to customer User Content (as defined in the Terms of Use) in connection with service delivery. Providers must not copy, reproduce, distribute, or use customer User Content for any purpose other than fulfilling the applicable service engagement.
PantriApp maintains quality assurance processes to uphold the standards that define the Platform experience. These processes may include customer feedback and ratings, periodic performance reviews, and internal quality assessments.
Provider performance may be evaluated based on customer ratings, feedback, completion rates, reliability metrics, and adherence to these Standards. Providers will have visibility into their performance metrics through the Platform dashboard.
Customers may rate and review Providers following service engagements. PantriApp uses this feedback as one factor in assessing overall Provider quality. PantriApp reserves the right to remove reviews that violate Platform guidelines.
When a Provider's performance or conduct falls below expected standards, PantriApp may take corrective action proportionate to the nature and severity of the concern. Corrective actions may include, in order of escalation:
Except in cases involving serious safety concerns, violations of law, or material breaches of confidentiality obligations (which may warrant immediate deactivation), PantriApp will endeavor to provide the Provider with:
PantriApp will review appeals in good faith and respond within a reasonable timeframe. Decisions made following an appeal are final.
Upon deactivation, a Provider's access to the Platform will be terminated in accordance with Section 17 of the Terms of Use. Obligations that by their nature survive deactivation — including confidentiality (Section 6), intellectual property (Section 9), indemnification (Section 8), and data protection obligations — shall remain in full force and effect.
The Platform's intermediary model depends on the integrity of connections made through the Platform. Providers agree to the following:
Providers must not solicit, encourage, or facilitate the engagement of PantriApp customers for services outside the Platform where the customer relationship originated through or was facilitated by PantriApp. This restriction applies during the Provider's active participation on the Platform and for twelve (12) months following deactivation.
Providers must not engage in conduct that disrupts Platform operations, manipulates ratings or reviews, interferes with other Providers' engagements, or undermines the trust and safety mechanisms of the Platform.
Providers must accurately represent their qualifications, experience, and capabilities on the Platform. Misrepresentation of credentials, certifications, or service capabilities is grounds for immediate deactivation.
Disputes between Providers and PantriApp arising under these Standards are subject to the binding arbitration provisions set forth in Section 19 of the Terms of Use, including the agreement to arbitrate on an individual basis only and the waiver of class or representative actions.
Disputes between Providers and customers regarding specific service engagements should first be directed to PantriApp through the Platform's dispute resolution process. PantriApp will use commercially reasonable efforts to facilitate resolution but is not a party to the service agreement between the Provider and the customer and does not guarantee outcomes.
PantriApp reserves the right to modify or update these Standards at any time. When material changes are made, PantriApp will provide notice through one or more of the following methods:
A prominent notice within the Provider dashboard or Platform interface;
An email notification to the address associated with the Provider's account;
A push notification through the Platform's mobile application, where applicable.
Material changes will be identified with a revised "Last Updated" date and, where practicable, a summary of key changes. PantriApp will endeavor to provide at least thirty (30) days' advance notice before material changes take effect, except where changes are required by law or necessary to protect the safety or security of the Platform.
Continued acceptance of service engagements through the Platform following the effective date of any modifications constitutes acceptance of the updated Standards. If a Provider does not agree to the modified Standards, the Provider must cease accepting engagements and notify PantriApp to initiate deactivation.
This notification approach is consistent with the update notification provisions in Section 18 of the Terms of Use and Section 17 of the Privacy Policy.
For provider-specific inquiries, please use the subject line "Provider Standards Inquiry" to help us route your request appropriately.
If you have questions about these Provider Standards or your obligations as a Provider, please contact us at:
Pantri App Inc.
Email: info@pantri-app.com
Website: https://pantriapp.io
© 2025–2026 Pantri App, Inc. — A Household Ventures Company. All rights reserved.