SMS Consent

Last Updated: June 30, 2026

1. Overview

Pantri App Inc. ("PantriApp," "we," "us," or "our") is committed to providing transparent, responsible, and legally compliant SMS (Short Message Service) communications to customers, service providers, and authorized users of the PantriApp platform.

This SMS Communications & Consent Policy ("SMS Consent Policy") explains how PantriApp obtains, records, manages, and honors user consent for SMS communications. It also explains the rights and choices available to users regarding transactional text messages delivered by or on behalf of PantriApp.

PantriApp sends transactional SMS messages to support your account and the services you request through the Platform. These communications may include account notifications, one-time verification codes, booking confirmations, appointment reminders, provider arrival updates, billing notifications, account security alerts, customer support communications, and other service-related messages. SMS messages are sent only in accordance with your communication preferences and applicable law.

This Policy should be read together with the PantriApp Privacy Policy and Terms of Use. Together, these documents describe how PantriApp collects, processes, stores, protects, and uses information related to SMS communications while explaining the communication choices available to every user of the Platform.

PantriApp is committed to maintaining SMS communication practices that are consistent with applicable federal and state laws, industry standards, and mobile carrier requirements. Our SMS program is designed to operate in accordance with the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, CTIA Messaging Principles and Best Practices, applicable wireless carrier messaging requirements, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Texas Data Privacy and Security Act (TDPSA), and other applicable privacy and consumer protection laws as they evolve.

Consent to receive transactional SMS messages is not a condition of creating a PantriApp account, purchasing a membership, booking a household service, or using the Platform. Users may choose whether to enable SMS notifications, and may update their SMS communication preferences at any time through their PantriApp account settings or by replying STOP to stop receiving SMS messages or HELP for assistance.

2. SMS Communications Provided by PantriApp

PantriApp uses SMS (Short Message Service) communications to provide timely information related to your account, requested household services, and interactions with the Platform. Transactional SMS messages help authenticate your identity, protect your account, coordinate requested services, deliver important operational updates, and improve your overall experience while using PantriApp.

3. HELP Commands and Customer Assistance

PantriApp is committed to providing users with convenient access to assistance regarding SMS communications. Users who have questions about text messages received from PantriApp, communication preferences, account notifications, or requested services may request assistance at any time by replying HELP to a PantriApp SMS message or by contacting PantriApp Customer Support directly.

When a user replies HELP, PantriApp provides information intended to assist the user in understanding its transactional SMS program, including how to stop receiving SMS messages, where additional assistance may be obtained, and where users may review PantriApp's Privacy Policy, Terms of Use, and SMS Consent Policy. HELP responses are informational in nature and do not modify a user's communication preferences unless expressly requested by the user.

Users requesting assistance may receive information regarding supported SMS commands, communication preferences, message frequency, applicable message and data rate disclosures, and available customer support resources. Where appropriate, users may also be directed to their PantriApp account settings, where they can review and update communication preferences associated with their account.

Users who require additional assistance beyond the automated HELP response may contact PantriApp Customer Support using the contact information provided at the end of this Policy. Customer Support can assist users with questions regarding transactional SMS communications, SMS communication preferences, opt-in and opt-out requests, account notifications, requested services, and other matters related to PantriApp's SMS program.

PantriApp periodically reviews HELP responses and customer support procedures to help ensure they remain accurate, informative, and consistent with applicable messaging regulations, wireless carrier requirements, and evolving industry best practices. Our goal is to provide users with timely assistance while maintaining transparency regarding how SMS communications are delivered and managed.

PantriApp believes that users should always have a clear and accessible method of obtaining assistance regarding SMS communications. Providing responsive customer support and honoring communication preferences are fundamental components of our ongoing commitment to transparency, consumer trust, and regulatory compliance.

4. Message Frequency and Carrier Charges

The number of SMS messages you receive from PantriApp depends upon your relationship with the Platform, the services you request, your communication preferences, and your level of activity. PantriApp does not send text messages according to a fixed schedule. Instead, SMS communications are generated only when appropriate to support your account, requested household services, or communication preferences.

Users who have elected to receive only transactional SMS communications will receive messages as needed to facilitate account security, authentication, bookings, appointment reminders, provider arrival notifications, laundry updates, grocery and chef service notifications, billing communications, customer support, and other operational activities associated with their use of the Platform. The frequency of these communications varies according to individual account activity and the services requested.

Message frequency varies based on your account activity, communication preferences, and the services you request through the Platform. Transactional SMS messages are sent only when necessary to support your account, provide requested services, maintain account security, coordinate bookings, deliver appointment and provider updates, process billing notifications, or communicate other service-related information.

PantriApp makes reasonable efforts to communicate with users in a responsible and respectful manner. We strive to avoid excessive or unnecessary messaging and periodically review our communication practices to help ensure that SMS communications remain relevant, appropriate, and consistent with user expectations.

Standard message and data rates may apply to SMS communications in accordance with your mobile carrier's messaging plan. Charges for text messaging, data usage, roaming, or other wireless services are determined solely by your mobile carrier. PantriApp does not impose additional fees for receiving SMS communications beyond any charges associated with your use of the Platform or your mobile carrier's service plan.

Because mobile carrier pricing varies, users are encouraged to review their wireless service agreement or contact their mobile carrier if they have questions regarding applicable message or data charges. PantriApp is not responsible for fees assessed by wireless carriers for the delivery or receipt of SMS communications.

By providing your mobile phone number and choosing to receive transactional SMS communications from PantriApp, you acknowledge that message frequency varies based on your account activity and the services you request through the Platform. Standard message and data rates may apply according to your mobile carrier's pricing policies.

5. Consent Records and Documentation

PantriApp maintains records of SMS communication preferences to help demonstrate compliance with applicable messaging laws, wireless carrier requirements, industry standards, and internal governance policies. Maintaining accurate consent records allows PantriApp to honor user communication preferences while supporting transparency, accountability, and regulatory compliance.

PantriApp maintains SMS consent records as part of each user's account to document authorization for transactional SMS communications and to support compliance with applicable laws, industry standards, and mobile carrier requirements. These records may include the user's SMS consent status, communication preferences, consent method, opt-in source, opt-out history, timestamps, and other information reasonably necessary to administer the PantriApp transactional SMS program.

PantriApp honors users' SMS communication preferences and processes opt-out requests promptly. Users may update their SMS communication preferences through their PantriApp account settings or by replying STOP to stop receiving SMS messages or HELP for assistance. Consent records are maintained to help ensure that SMS communications are delivered in accordance with user preferences and applicable legal requirements.

Communication preference records are retained for as long as reasonably necessary to administer the SMS program, satisfy legal obligations, resolve disputes, demonstrate regulatory compliance, enforce applicable agreements, and support legitimate business purposes consistent with PantriApp's Privacy Policy and applicable laws.

PantriApp periodically reviews communication preference records to help identify inconsistencies, investigate reported communication issues, improve operational accuracy, and verify that transactional SMS communications continue to honor each user's communication preferences

PantriApp does not alter, fabricate, or manipulate consent records to facilitate the delivery of SMS communications outside the scope of this Policy. Communication preferences are administered according to the user's documented consent status and applicable legal requirements.

By maintaining comprehensive communication preference records, PantriApp seeks to ensure that users remain in control of their SMS preferences while providing appropriate documentation to support regulatory compliance, carrier requirements, internal audits, and continuous improvement of the Platform's communication practices.

6. Privacy of Mobile Phone Numbers

PantriApp recognizes that a user's mobile phone number is personal information and is committed to protecting it through responsible collection, use, storage, and disclosure practices. Mobile phone numbers collected by PantriApp are used only for the purposes described in this SMS Consent Policy, the PantriApp Privacy Policy, and other applicable legal agreements governing the Platform.

Mobile phone numbers are collected only when voluntarily provided by the user during account registration, account updates, service bookings, or other authorized interactions with the Platform. PantriApp does not collect mobile phone numbers through deceptive or misleading practices and uses them only for purposes described in this Privacy Policy.

PantriApp does not sell, rent, lease, trade, or otherwise disclose users' mobile phone numbers to third parties for their own advertising or commercial purposes. Mobile phone numbers are shared only with trusted service providers and technology partners when reasonably necessary to deliver transactional SMS communications, provide requested services, operate the Platform on PantriApp's behalf, or comply with applicable legal obligations. Such parties are contractually required to protect this information and use it only for the services they provide to PantriApp.

Access to mobile phone numbers is limited to authorized personnel, systems, and service providers with a legitimate business need to support Platform operations, customer communications, account security, or regulatory compliance. PantriApp implements reasonable administrative, technical, and organizational safeguards designed to protect mobile phone numbers against unauthorized access, use, disclosure, alteration, or destruction.

Mobile phone numbers are retained only for as long as reasonably necessary to administer user accounts, provide requested services, maintain communication preferences, satisfy legal obligations, resolve disputes, and support legitimate business purposes consistent with PantriApp's Privacy Policy and applicable law.

Users remain in control of how their mobile phone number is used for communications through the communication preference tools available within their PantriApp account. Users may update their mobile phone number, modify their SMS communication preferences, enable or disable SMS notifications, or request assistance regarding SMS communications at any time through the methods described in this Policy.

PantriApp periodically reviews its data handling practices to help ensure that mobile phone numbers continue to be managed in a manner consistent with applicable privacy laws, wireless carrier requirements, industry standards, and PantriApp's commitment to protecting user information.

7. Compliance Monitoring and Internal Controls

PantriApp recognizes that compliance with SMS messaging laws, wireless carrier requirements, and industry standards is an ongoing operational responsibility rather than a one-time implementation. Accordingly, PantriApp maintains internal governance practices designed to promote the lawful, responsible, and transparent use of SMS communications throughout the Platform.

PantriApp periodically reviews its transactional SMS communication program to help verify that SMS messages are delivered in accordance with users' documented communication preferences, that SMS consent records are accurately maintained, and that opt-out requests continue to be honored in accordance with applicable federal and state laws, industry standards, and mobile carrier requirements.

Internal reviews may include evaluations of consent records, communication workflows, messaging templates, enrollment procedures, delivery practices, communication preference management, customer support requests, and other operational processes associated with the administration of PantriApp's SMS program. Where opportunities for improvement are identified, PantriApp may implement corrective actions designed to strengthen compliance, improve transparency, and enhance the user experience.

PantriApp also reviews changes to applicable federal and state laws, wireless carrier requirements, messaging industry standards, and privacy regulations to help ensure that the Platform's SMS communication practices continue to evolve alongside changing legal and operational expectations.

Personnel responsible for administering customer communications are expected to follow PantriApp's documented communication policies, consent requirements, and internal operational procedures. PantriApp seeks to promote consistent communication practices across all customer-facing messaging channels, including SMS, email, and in-app communications.

If PantriApp becomes aware of an issue affecting SMS communications, including potential consent errors, delivery irregularities, communication preference discrepancies, or reported compliance concerns, the Company will make reasonable efforts to investigate the matter, implement appropriate corrective measures, and reduce the likelihood of similar issues occurring in the future.

PantriApp believes that effective compliance requires continuous improvement. As the Platform expands, new household services are introduced, messaging technologies evolve, or regulatory expectations change, PantriApp may update its communication practices, internal controls, and governance procedures to maintain a high standard of operational integrity and consumer protection.

8. Regulatory Compliance Statement

PantriApp is committed to operating its SMS communication program in accordance with applicable federal, state, and local laws, wireless carrier requirements, and recognized industry standards governing text messaging communications. As communication technologies, privacy regulations, and messaging requirements continue to evolve, PantriApp is committed to reviewing and updating its SMS practices as appropriate to maintain ongoing compliance.

PantriApp's SMS communication program is designed to support compliance with applicable requirements under the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, the CTIA Messaging Principles and Best Practices, wireless carrier messaging requirements, and applicable privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Texas Data Privacy and Security Act (TDPSA), and other applicable privacy and consumer protection laws as they are enacted or amended.

Compliance with these laws and standards requires more than obtaining user consent. PantriApp is committed to maintaining transparent communication practices, honoring user communication preferences, protecting personal information, maintaining appropriate documentation, and operating its messaging program in a manner that promotes fairness, accountability, and consumer trust.

PantriApp works with trusted technology providers and messaging service providers to facilitate SMS communications on behalf of the Platform. While these providers support message delivery, PantriApp remains responsible for the administration of its communication practices, the management of user consent, and compliance with applicable legal and contractual obligations governing SMS communications.

If regulatory guidance, wireless carrier policies, or industry best practices change, PantriApp may revise its SMS communication procedures, operational controls, consent mechanisms, or internal governance practices to maintain continued compliance and improve the overall user experience. Such updates will be implemented in a manner consistent with applicable legal requirements and the principles described throughout this Policy.

PantriApp believes that responsible communication practices are an essential component of maintaining user confidence. Compliance is not viewed as a static legal obligation, but as an ongoing commitment to transparency, accountability, consumer protection, and continuous operational improvement.

9. Changes to This SMS Consent Policy

PantriApp reserves the right to modify, revise, or update this SMS Consent Policy from time to time to reflect changes in applicable laws, regulatory guidance, wireless carrier requirements, messaging technologies, Platform functionality, business practices, or operational procedures. As the Platform evolves, PantriApp may expand or modify its communication practices while remaining committed to transparency, user choice, and regulatory compliance.

When material changes are made to this Policy, PantriApp will make reasonable efforts to notify affected users through one or more appropriate communication channels. Depending upon the nature of the update, notification may be provided through email, transactional SMS communications where permitted by law, in-application notifications, prominent notices within the Platform, or by updating the effective date displayed at the beginning of this Policy.

Material changes may include revisions to the methods by which SMS consent is obtained, the categories of SMS communications delivered, user communication preferences, supported SMS commands, applicable legal disclosures, or other provisions that materially affect a user's rights or PantriApp's communication practices.

PantriApp will not use revisions to this Policy to expand the scope of transactional SMS communications beyond the purposes described in this Policy without updating its SMS communication practices as required by applicable law. Where additional notice or user authorization is required before implementing new SMS communication practices, PantriApp will provide such notice or obtain the required authorization before those changes take effect.

Users are encouraged to review this SMS Consent Policy periodically to remain informed about how PantriApp manages SMS communications, communication preferences, and consent practices. The "Last Updated" date displayed at the beginning of this Policy identifies the most recent revision.

Your continued use of the Platform following the effective date of any updates to this Policy constitutes your acknowledgment of the revised Policy to the extent permitted by applicable law. If you do not agree with a material revision, you may discontinue use of SMS communications by exercising the communication preferences and opt-out options described throughout this Policy.

10. Contact Information

PantriApp welcomes questions, comments, and requests regarding this SMS Consent Policy and our SMS communication practices. We are committed to responding to inquiries in a timely manner and helping users understand their communication preferences, consent options, and rights relating to SMS communications.

Users who have questions regarding SMS communications, wish to update their communication preferences, need assistance with an opt-in or opt-out request, believe they have received an SMS message in error, or have concerns regarding this Policy are encouraged to contact PantriApp using the information provided below.

PantriApp reviews SMS-related inquiries as part of its ongoing commitment to transparency, customer service, regulatory compliance, and continuous operational improvement. Where appropriate, reported issues may be investigated to help improve the Platform's communication practices and ensure that user preferences continue to be honored accurately.

For the fastest response, please include the subject line "SMS Consent Inquiry" when contacting us regarding this Policy or any SMS communication received from PantriApp.

PantriApp appreciates the trust our customers, service providers, and community place in our Platform. We believe responsible communication extends beyond legal compliance and requires transparency, accountability, respect for user choice, and continuous improvement. These principles guide how we design, operate, and govern our SMS communication program today and as PantriApp continues to grow.