Preparing your Household OS...
Preparing your Household OS...
Version 2.0 - Effective July 24, 2026
Last Updated: July 24, 2026
Important Notice Regarding Dispute Resolution
THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. BY USING THE PLATFORM, YOU AGREE THAT ALL DISPUTES WILL BE RESOLVED THROUGH INDIVIDUAL ARBITRATION AND NOT IN A COURT OF LAW, EXCEPT WHERE PROHIBITED.
These Terms of Use (“Terms”) constitute a legally binding agreement between you and Pantri App Inc. (“PantriApp,” “we,” “us,” or “our”) governing your use of the PantriApp platform, including all associated applications, tools, and services.
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
PantriApp operates as a technology platform and household operating system designed to assist users in managing household activities, including meal planning, service coordination, AI-powered assistance, and workflow automation.
PantriApp provides digital tools and coordination infrastructure only and does not itself perform household services unless explicitly stated in a separate written agreement.
PantriApp is not a provider of household services. The Platform functions solely as a technology intermediary that connects users with independent service providers.
PantriApp does not control, supervise, or guarantee the performance, quality, safety, or legality of services provided by third parties. All service engagements are entered into directly between users and providers.
All service providers available through the Platform are independent contractors and not employees, agents, or representatives of PantriApp.
PantriApp does not control how services are performed and assumes no responsibility for the actions or omissions of any provider.
Users retain full ownership of all content submitted to the Platform, including recipes, images, notes, and other materials.
By submitting content, you grant PantriApp a limited, non-exclusive, worldwide license to use, process, and display such content solely for purposes of operating and improving the Platform.
PantriApp includes artificial intelligence ("AI") features, including Panny, our Household Intelligence Companion. Panny combines deterministic workflows, household context, platform intelligence, and AI reasoning to assist with household management, travel planning, meal planning, provider coordination, and other supported Platform experiences.
While Panny is designed to provide consistent, context-aware guidance, AI-generated responses and recommendations may occasionally contain inaccuracies, omissions, misunderstandings, or outdated information. Users should independently verify important information before making financial, travel, legal, medical, safety, or other significant decisions.
PantriApp continuously improves Panny's capabilities but does not guarantee that AI-generated content will always be complete, accurate, or appropriate for every situation. AI-generated content is provided for informational and convenience purposes only and should not be considered professional advice.
By using Panny and other AI-powered features, you acknowledge that AI-generated responses may occasionally make mistakes, and you agree that your use of such content is at your own discretion and risk.
PantriApp facilitates booking and payment processing between users and independent providers. PantriApp is not a party to any service agreement and does not guarantee service outcomes.
Payments may be processed through third-party providers and are subject to their respective terms.
All individuals applying to provide services through PantriApp are required to complete a background check as part of the Platform's provider screening and vetting process. Background checks are required only for provider applicants and are not required for customers. Provider applicants are responsible for paying the applicable background check fee directly through PantriApp using Stripe before the screening process begins.
Background check results are generally returned within approximately three (3) business days; however, processing times may vary based on the applicant's information and the reporting jurisdictions involved. Completion of a background check is only one component of PantriApp's overall provider evaluation process and does not guarantee approval, activation, continued access, or eligibility to provide services on the Platform.
PantriApp reserves the sole right, in its discretion, to approve, deny, suspend, or remove any provider applicant or provider at any time, regardless of the outcome of any background check or identity verification.
Background screening services are performed by Checkr, an independent third-party screening provider and official integration partner of PantriApp. PantriApp does not perform criminal background investigations directly and is not responsible for the accuracy, completeness, or timeliness of information reported by Checkr or other third-party screening sources.
By accessing or using the Platform, you agree to use PantriApp in a lawful, honest, and respectful manner. You acknowledge and agree to the following responsibilities:
Provide Accurate Information
You agree to provide accurate, current, and complete information when creating an account, booking services, communicating with providers, or otherwise using the Platform. You are responsible for maintaining the accuracy of your account information.
Maintain Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. PantriApp is not responsible for unauthorized access resulting from your failure to safeguard your account credentials.
Use the Platform Lawfully
You agree not to engage in fraudulent, deceptive, abusive, harmful, or unlawful conduct, including misuse of booking tools, payment systems, communication features, provider resources, or any other functionality made available through the Platform.
Respect Providers and Other Users
You agree to treat all providers, customers, and other users with professionalism and respect. Harassment, discrimination, intimidation, threats, abusive behavior, or conduct that creates an unsafe environment is strictly prohibited.
Follow Booking and Service Guidelines
You agree to follow all booking instructions, household preparation requirements, arrival windows, cancellation policies, and other service-related guidelines necessary to facilitate safe and efficient service delivery.
Comply With Payment Obligations
You agree to pay all applicable fees associated with bookings, memberships, subscriptions, add-on services, and other purchases made through the Platform. Fraudulent payment activity, unauthorized chargebacks, or payment abuse may result in account suspension or termination.
Do Not Interfere With Platform Operations
You agree not to reverse engineer, scrape, copy, disrupt, interfere with, or otherwise misuse any portion of the Platform, including its software, APIs, security measures, artificial intelligence features, or automated systems.
Respect Intellectual Property
You agree not to copy, reproduce, modify, distribute, publish, sell, license, or otherwise misuse PantriApp's trademarks, branding, copyrighted materials, software, proprietary technology, or other intellectual property except as expressly permitted by PantriApp.
Report Safety and Service Issues
You agree to promptly report safety concerns, suspected fraud, service issues, account irregularities, or violations of these Terms so that PantriApp may investigate and take appropriate action.
PantriApp may send transactional SMS (text message) communications to users who have provided consent to receive such messages. These communications may include account notifications, one-time verification codes, booking confirmations, appointment reminders, provider arrival updates, billing notifications, account security alerts, customer support communications, and other service-related messages associated with services requested through the Platform.
Users must provide affirmative consent before receiving transactional SMS messages. Consent is obtained through a separate, unchecked SMS consent checkbox during account registration or within the user's notification settings. Consent is not required to create an account, purchase services, or otherwise use the Platform.
Message frequency varies based on your account activity and requested services. Message and data rates may apply. Users may reply STOP to stop receiving SMS messages or HELP for assistance at any time. Additional information regarding our SMS practices is available in our SMS Consent Policy. Information regarding our collection and use of personal information is available in our Privacy Policy.
PantriApp strives to provide a reliable, secure, and high-quality platform for connecting households with independent service providers. However, the Platform and all related services, software, artificial intelligence features, content, and functionality are provided on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted by applicable law.
While PantriApp works to maintain the accuracy, availability, and security of the Platform, we do not guarantee uninterrupted service, error-free operation, compatibility with every device, or that all information, recommendations, or AI-generated content will always be complete, accurate, or suitable for your particular circumstances.
Except where prohibited by applicable law, PantriApp disclaims all express and implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
To the fullest extent permitted by applicable law, PantriApp and its officers, directors, employees, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of business opportunities, or interruption of business arising from or related to your use of, or inability to use, the Platform.
PantriApp operates as a technology platform that connects users with independent service providers and provides digital tools to facilitate household services. Except as expressly stated in these Terms, PantriApp is not responsible for the acts, omissions, performance, quality, timing, or outcomes of services provided by independent providers or other third parties.
To the maximum extent permitted by applicable law, PantriApp's total aggregate liability for any claim arising out of or relating to the Platform, these Terms, or any services facilitated through the Platform shall not exceed the greater of (a) the total amount you paid directly to PantriApp during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100.00).
You agree to defend, indemnify, and hold harmless PantriApp, its parent company, affiliates, officers, directors, employees, contractors, licensors, and partners from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the Platform, your violation of these Terms, your violation of applicable law, your infringement of the rights of any third party, or your interactions with other users or independent service providers.
This indemnification obligation survives the termination of your account and your use of the Platform.
PantriApp reserves the right, in its sole discretion, to suspend, restrict, or terminate your account or access to the Platform at any time, with or without prior notice, if we reasonably believe that you have violated these Terms, applicable law, community standards, payment obligations, or have otherwise engaged in conduct that may harm PantriApp, its users, providers, partners, or the integrity of the Platform.
Termination or suspension does not relieve you of any outstanding obligations, including payment obligations, nor does it affect any rights or remedies available to PantriApp under these Terms or applicable law.
You may discontinue your use of the Platform and close your account at any time, subject to the completion of any active bookings, outstanding financial obligations, or other contractual commitments.
Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable Consumer Arbitration Rules.
Arbitration shall be conducted on an individual basis. To the fullest extent permitted by law, you and PantriApp each waive any right to participate in a class action, class arbitration, consolidated proceeding, or representative action.
Nothing in this section prevents either party from seeking temporary injunctive relief or pursuing claims that are properly brought in small claims court where permitted by applicable law.
These Terms of Use and any dispute, claim, or controversy arising out of or relating to the Platform, these Terms, or your use of PantriApp shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
PantriApp is a technology platform headquartered in the State of Texas and provides digital household operating system tools and marketplace services to users throughout the United States. While the Platform may be accessed from any U.S. jurisdiction, your use of the Platform remains subject to these Terms and the applicable laws of the State of Texas, except where federal law or the laws of your state of residence require otherwise.
Nothing in these Terms is intended to limit or waive any consumer rights or legal protections that cannot be disclaimed or modified under applicable law.
PantriApp may revise or update these Terms of Use from time to time to reflect changes in our Platform, services, business practices, legal requirements, or applicable laws. Updated versions will become effective upon posting unless otherwise stated.
For material changes that affect your rights or obligations, PantriApp will make reasonable efforts to notify registered users and providers through one or more communication methods, including in-app notifications, email communications, or other appropriate electronic notices associated with your account.
Your continued access to or use of the Platform after updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Platform and close your account.
Pantri App Inc.
info@pantri-app.com